Account Services Associate

New York, New York

Start 01/18/2022

Permanent

Responsible and accountable for managing the style and order management processes for a specific Business Segment Account Services Associate Collaborates with cross functional teams (Sales, Production, Warehouse, Imports) Can work independently and does not require constant supervision Focus on problem prevention and resolution Understands how and when to escalate issues

Responsible and accountable for managing the style and order management processes for a specific Business Segment


Account Services Associate

  • Collaborates with cross functional teams (Sales, Production, Warehouse, Imports)
  • Can work independently and does not require constant supervision
  • Focus on problem prevention and resolution
  • Understands how and when to escalate issues
  • Promotes teamwork
  • Experience working with Kohls, Dillards, Belk, JC Penney, Clubs and Walmart
  • Proficiency in RLM and Microsoft Office


Order Management

  • Ensures 48 hour order entry for ATS, Clean-out and bulk orders
  • Ensures timely and accurate order entry
  • Ensures completion of all orders; Manages Incomplete order log in RLM
  • Order allocations and fulfillment:
    • Review inbound product reports, partner with imports and warehouse, drop picks to warehouse, manage shortages and overages
    • Understands customer routing requirements; Manages and drives the allocations process to meet those requirements; Partners with the DC’s on same
    • Daily management of order files daily to review all new orders processed and goods received
  • EDI order management; processing orders, resolving order errors and revisions
  • Establish checks and balances to ensure all orders are captured, processed and checked for accuracy
  • Point of contact to our retail partners regarding:
    • Order inquiries, extensions, order corrections and maintenance, move-ups
    • Review, update and retrieve information from external vendor/account portals
    • Order confirmations
  • Partners with sales to quickly resolve issues that prevent or delay the order management process
  • Ownership of the order file
    • Ensure accuracy
    • Order maintenance
    • Analysis of month and quarter position and risk

Teamwork

  • Supports OJG business goals and objectives
  • Ensures collaboration and communication between support services, sales and all cross functional teams
  • Establishes priorities based on T&A Calendar
  • Attends weekly CFT meetings as needed
  • Assists team with workload for other business segments as needed;
  • Acts as the back-up to assigned team member
  • Escalate issues to team leader on a timely basis
  • Adherence to the 24-48 hour rule for responding to emails, questions and issue resolution

Reports and Disciplines

  • RLM exception reports
  • Unconfirmed, unconfirmed past cancel, confirmed past cancel
  • Flash Report
  • Product flow, in transit reports
  • Move up reports
  • ATS
  • Order file
  • Excel
  • Problem preventing and problem solving